Digital success - meanwhile 1,000 machines connected to "Sophia"
Last week there was a very special event at the headquarters of the Biesse customer Holztec Agentur-Handel in Werl and a new milestone in the history of the Italian machine manufacturer: The panel saw "Selco WN7" is the thousandth machine connected to "Sophia" - the IoT platform developed in cooperation with Accenture.
Holztec processes "Corian" and derived timber products and, as a service provider, supplies the woodworking trade. Founded in 2008, the company has rapidly expanded its material portfolio over the years and increasingly concentrated on cutting, milling and edging. Thanks to the IoT platform "Sophia", Holztec can now access a wide range of digital services that simplify and streamline the management of many after-sales activities.
The digital platform "Sophia" enables users to access more information from the connected machines and to take concrete measures to optimize performance and monitor work quality, to find the causes of faults and to create transparency about the measures required to eliminate faults. The data set collected and analyzed by an artificial intelligence is automatically transformed into useful hints for optimizing customer production and product quality, providing users with high value growth opportunities.
In addition, Sophia allows Biesse to proactively contact the customer when problems with the machines become apparent: This reduces downtime and inefficient time losses. "The Biesse Group, in collaboration with Accenture, has been on a challenging path to digital transformation since 2017. With the aim of generating more value with the machines. Connecting the thousandth machine in less than two years after the introduction of Sophia is an important event for our company and once again demonstrates our commitment to maximum customer satisfaction. We are very proud to be one of the few companies in the industry to have achieved this", said Stefano Calestani, Service Innovation Director, Biesse Group.